The Nigerian Communications Commission on today unveiled a new regulation that toughens the process of replacing faulty, damaged, stolen or lost Subscriber Identification Module card.
An aspect of the new regulation, known as Guidelines on SIM Replacement in Nigeria, is the outright ruling out of SIM card swap by telephone.
Any SIM to be replaced must have been registered in accordance with the Registration of Telephone Subscribers Regulation 2011.
These are the new requirement:
1. No more SIM card swap by telephone i.e Calling customer care
2. SIM to be replaced must be a registered Sim card.
3. Any subscriber wishing to replace a SIM card must be present in person or authorise a proxy with a Letter of Authority
4. You can also replace your SIM card through a secured online portal.
5. A subscriber must present a valid photo identification such as driver’s licence, national identification card, voter card or an identification letter from a traditional ruler and religious leader.
6. A subscriber is also required to present the SIM pack or other evidence of direct purchase/ownership of the SIM card in question and where that is not available, an affidavit, attesting to the ownership and loss of the SIM, must be provided.
Head of Legal Services at NCC, Mrs. Yetunde Akinloye, said the tough process had become necessary in order to stop fraudulent swapping of SIM cards by people, who were not authorised to do so by genuine SIM card subscribers.
Please monitor your SIM CARDS to avoid going through stress.
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